Terms and Conditions

Below is a summary of Terms and Conditions that apply to all Custom Glass orders placed with Palace of Glass.

Thank you for your interest in placing your custom glass order with us, please read the information below and contact us for questions.

Legal Terms and Conditions

This website is created and owned by Palace Of Glass. Its registered location: at Watergate Office Towers, 2340 Powell St. Suite 108, Emeryville, CA, 94608.

Palace of Glass I Order Custom Glass Production I USA
Palace of Glass I Order Custom Glass Production I USA

Your use of this website is subject to the terms and conditions set out below and by using the website you show your agreement to such terms.

Custom Glass Order Changes

Palace Of Glass reserves the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of the website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.


Whilst Palace Of Glass has taken care in the preparation of the contents of this website, this website and the information contained in it are provided on an “as is” basis without any representation or endorsement being made and with limited one year warranty only. All our work is artistic renderings of the designs showcased in the catalogs and is therefore subject to variations.

Palace of Glass is open and operates on “To the trade only” principle. We open to designers and architects only and you will need a license of that nature to place the order. We reserve the right to cancel the order if such documentation was not provided in time.

Palace Of Glass is not responsible for any judgments made per fitness of glass for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded.

In no event will Palace Of Glass be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (directly or indirectly) nor any indirect, economic, consequential or special loss.

Palace Of Glass does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.

It is there for reference purposes only.

Palace Of Glass does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free. Palace Of Glass is not responsible if you are unable to access or use the site…

If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country.

Intellectual Property of Custom Glass Orders

All intellectual property rights whether registered or unregistered in any information, content, materials data or processes contained in or to this website belong to Palace Of Glass or its licensed source. All rights of Palace Of Glass in such intellectual property are hereby reserved.No part of this website may be reproduced in any material form (including storing it in any medium by electronic means) without the written permission of the copyright owner. You may download one copy of the catalog on any single computer for your private use only provided that all copyright and other proprietary notices are kept intact.

Jurisdiction and Law

It is intended that the information contained in this website shall be used by North American residents. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extend local laws are applicable. These terms and conditions shall be governed by and construed in accordance with the laws of The USA. Disputes arising in relation to the same shall be subject to the exclusive jurisdiction of the courts of The USA.

Links to other websites

This website contains hypertext links which will lead you to websites operated by third parties for reference and information purposes only. Palace Of Glass does not control such other websites and does not accept any responsibility or liability in respect of the material on any such other website. The presence of such links does not constitute a recommendation of such websites or any advice or information on them by Palace Of Glass. No links to this website may be created without the prior written consent of Palace Of Glass.

Custom Glass Order Products

The products on this web site are built in a variety of designs that have been illustrated by artists’ impressions, computer-generated images (CGIs) and photographs. Artists’ impressions and CGIs are drawn from an imaginary viewpoint and are intended to give an impression of the design. The details have been prepared in good faith but they are not intended to constitute part of an offer of contract. No description or information given about the products may be relied upon as a statement or representation of fact. All the products are subject to availability.

Confirming Custom Glass order: All orders are considered in production since the day the client approves the pre-production sketches, showing the outline of the design elements and coloring ( if any ). Lead time for production should be calculated since the day of approval of the sketches and not since the day of the issue of invoice or deposit paid.

Lead time cannot be estimated since the day of the deposit for the order, as in many cases creating sketches can take additional time and cannot be added to the time of production. Normally sketches are produced within 3-5 working days, unless some additional requests are there.

Cancellation of orders: Client can cancel the order for a 100% full refund within 48 hours since the deposit received and processed. Client can cancel the order for 75% refund after receiving the sketches, but before confirming the order. Client will not be issued a refund for the order if the order been confirmed for production.

Orders that were not followed up by a deposit, installment or a storage fee payment will be considered cancelled within 30 days of the invoice date. After 45 days of non payment the order will be discarded and glass recycled.

Damages in transportation: Palace Of Glass will arrange for secure crating and shipment of your finished products via third party logistic carrier. Shipping terms and conditions of the third party apply, please refer to www.freightquote.com for details.

 If verified by the logistic company that the damages occur during transportation and after receiving the damage claim from logistics Palace of Glass will remake the damaged item. To protect your product in shipping optional third party insurance can be purchased. Claims and refunds are issued much faster by logistics company with additional insurance purchased, otherwise they only refund by the weight of the cargo and not by the value of the goods. On the damaged items only remakes of the same exact items will be provided, no refunds will be issued.

The customer is responsible for examining the arrived custom glass order products prior to the departure of the carrier’s representative. You need to open and examine the box and state the damages visible to the carrier’s representative right away, otherwise no claims for full refund could be submitted later. Carrier will generally not pay more than 15% of value on claims submitted “later” considering then “concealed damage”.

Damage rate is very low with our shipment and we are confident your glass will travel safely!

By placing and order you are agreeing to Palace of Glass terms and conditions of service.

Copyright © Palace Of Glass 1999-2023