Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy & Anti-Spam Policy explains how we collect, use, and safeguard your information when you visit our website (palaceofglass.com), and strictly outlines our zero-tolerance policy towards unsolicited communications (spam).
Information We Collect
To provide our custom glass manufacturing and design services, we may collect the following categories of personal information:
- Identifiers: Name, email address, phone number, shipping and billing address.
- Commercial Information: Details about products or services purchased, architectural project specifications, and design preferences.
- Internet Activity: IP addresses, browser types, and interaction with our website (via cookies and similar tracking technologies).
How We Use Your Information
We use your information to fulfill custom glass orders, deliver products to your site, provide customer support, and improve our services.
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
- Service Providers: Vendors who perform services on our behalf (e.g., payment processing, shipping and fulfillment, IT management).
- Legal Reasons: To comply with applicable laws or respond to valid legal processes.
- Marketing Partners: We may share certain data for targeted advertising. You have the right to opt-out of this sharing.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you are granted specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and its amendments:
- Right to Know & Access: You can request details about the personal information we have collected about you over the past 12 months.
- Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You have the right to receive a copy of your data in a readily usable format.
- Right to Opt-Out of Sale or Sharing: We do not traditionally “sell” data, but we may “share” data for targeted advertising. You maintain the right to opt-out of such sharing. We also recognize Global Privacy Control (GPC) opt-out preference signals from your web browser.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Children’s Data, Security, and Retention
Our services are not intended for children. We do not knowingly collect or “share” personal information of individuals under 16 years of age.
While we implement reasonable security measures to protect your data, no security system is completely impenetrable. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Anti-Spam Policy (Zero Tolerance)
Palace of Glass strictly complies with the CAN-SPAM Act of 2003 and global anti-spam regulations. We have a strict zero-tolerance policy against spam and Unsolicited Commercial Email (UCE).
- No Unsolicited Advertising: We strictly prohibit the sending of unsolicited messages to advertise, promote, or link to our website (palaceofglass.com) by any employee, partner, affiliate, or third party.
- Strict Opt-In: All our marketing communications are sent strictly to users who have explicitly opted-in to receive them. We do not buy, sell, or rent email lists.
- Easy Unsubscribe: Every marketing email sent by Palace of Glass includes a clear, automated “Unsubscribe” mechanism (including One-Click Unsubscribe where applicable). Requests to unsubscribe are honored immediately.
- Reporting Abuse: If you believe you have received an unsolicited message related to our domain, please forward it to us immediately at [email protected] so we can investigate and take swift action.
Contact Us
If you have any questions about this Privacy & Anti-Spam Policy, or wish to exercise your California privacy rights, please contact us:
Company: Palace of Glass
Email: [email protected]
Address: Watergate Office Towers, 2340 Powell St. Suite 108, Emeryville, CA, 94608
Phone: 1 (800) 959-1008